Last Updated: November 2025

Thank you for shopping with HEIGHTSPACE. These Terms of Service ("Terms") govern your access to and use of our website, products, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

Throughout the site, the terms “we”, “us”, and “our” refer to HEIGHTSPACE.

1. ELIGIBILITY & ACCOUNT RESPONSIBILITY

You must be at least the age of majority in your state of residence to use this site or make a purchase. If you allow a minor to use the Service, you remain responsible for all activity.
You agree to provide accurate and current account information, including contact and payment details, and promptly update them when changes occur.

2. ONLINE STORE & ORDER ACCEPTANCE

By placing an order through our website, you enter a legally binding contract for the purchase of our products. We reserve the right to:

• Refuse or cancel any order
• Limit quantities purchased per person or household
• Restrict orders that appear to be placed by resellers or distributors

If an order is changed or canceled, we may attempt to notify you using the contact information you provided.

Pre‑Orders

Some products may be sold as pre-orders. Estimated delivery timelines will be provided on the product page (editable by you). Payment is collected immediately at checkout. While we will make every effort to meet estimated delivery windows, delays may occur due to production, logistics, or supply chain factors. There is no guarantee of delivery dates.

If a significant delay occurs, you may request a refund, which will be issued promptly in accordance with our Return Policy.

3. PRICES & BILLING

All prices are listed in U.S. dollars and are subject to change without notice. We are not responsible for pricing errors, and may cancel orders affected by inaccuracies.

You agree to pay for all charges incurred by your purchase. If your payment method fails, we may suspend or cancel your order.

4. SHIPPING WITHIN THE UNITED STATES

We currently ship only within the United States. Processing and delivery times are estimates and may vary. Risk of loss transfers to you once the shipping carrier marks your package as delivered.

For details, please review our Shipping Policy.

5. RETURNS & EXCHANGES

Certain products may be eligible for return or exchange in accordance with our Return Policy. Items must be unworn, unwashed, and in original condition. Some items — such as limited releases or pre-order products — may be final sale.

6. PRODUCT INFORMATION & AVAILABILITY

We strive to display product colors and details accurately, but color may vary by device screen and lighting conditions. Sizes are approximate and may vary slightly.

Warranty & Care Compliance

• We do not guarantee exact fit or measurement precision for apparel items
• We are not responsible for skin sensitivities, reactions, or allergies to materials
• You are responsible for following all garment care instructions provided

Product availability is not guaranteed. We may discontinue items at any time.

7. USER‑GENERATED CONTENT & PERMISSIONS

If you share, upload, submit, or tag HEIGHTSPACE in photos, videos, reviews, or any other content ("User Content"), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, publish, distribute, and display such content for marketing, advertising, and promotional purposes across all media formats.

You represent that your User Content is your own and does not violate any rights of others.

8. PROHIBITED USES

You may not use the Service:

• For unlawful, harmful, fraudulent, or abusive purposes
• To post harmful or malicious code
• To exploit our content, trademarks, or brand assets
• To harass, defame, discriminate, or violate others’ rights

We may suspend or terminate access for prohibited conduct.

9. INTELLECTUAL PROPERTY

All content on this site — including product designs, branding, images, videos, and trademarks — is owned by HEIGHTSPACE and protected by intellectual property laws.

No license or rights are granted to you except as explicitly stated in these Terms.

10. THIRD‑PARTY SERVICES (Shopify)

Our store is hosted on Shopify, which provides the e-commerce platform enabling us to sell products and deliver information securely. Shopify may collect and process your information in accordance with their own policies.

11. ACCURACY OF INFORMATION

We do not guarantee that product information, availability, pricing, or website content is fully accurate, complete, or current. We reserve the right to correct errors at any time, including after an order is submitted.

12. DISCLAIMER OF WARRANTIES

The Service and all products are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee that the Service will be uninterrupted, secure, or error-free.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, HEIGHTSPACE is not liable for:

• Indirect, incidental, punitive, or consequential damages
• Loss of revenue, profits, or data
• Delays or delivery failures outside of our control

Our maximum liability will not exceed the total amount paid by you for the applicable order.

Some states do not allow certain limitations of liability, so these limitations may not apply to you.

14. INDEMNIFICATION

You agree to indemnify and hold HEIGHTSPACE harmless from any claims arising out of your breach of these Terms or your misuse of the Service.

15. TERMINATION

We may terminate or suspend your access to the Service at any time. Obligations incurred prior to termination will survive.

16. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Virginia, without regard to conflict-of-law rules.

Any dispute that cannot be resolved informally must be settled through binding arbitration on an individual basis. You waive any right to participate in class actions or jury trials.

17. SEVERABILITY

If any portion of these Terms is deemed unenforceable, the remainder will continue in full force.

18. CHANGES TO TERMS

We may update these Terms at any time by posting a revised version on our website. Continued use of the Service after changes are posted signifies acceptance.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and HEIGHTSPACE.

Questions about these Terms may be sent to:support@heightspace.com